Privacy policy - AIKI Secure

Last update : November 2025

At AIKI Secure, protecting personal information is a priority. We respect the privacy of our customers, visitors and partners, and comply with applicable Quebec laws, including Bill 25, as well as industry best practices in cybersecurity.

This policy explains what information we collect, how we use it, how we protect it and what your rights are.

1. Personal information we collect

1.1. Information you provide

We may collect the following information:

  • First and last name

  • Email address

  • Phone number

  • Company name

  • Information transmitted via our contact form, services or support requests

1.2. Technical information

During your visit to our site, we may automatically collect :

  • IP address

  • Device type and browser

  • Viewed pages

  • Download activity

  • Cookies and similar technologies (e.g. Google Analytics)

1.3. Information about our MSP/MSSP services

If you are an AIKI Secure customer :

  • Technical information about your IT environment

  • Configuration data

  • Logs, alerts and anonymized cybersecurity data

  • Documentation required for compliance (Act 25, PCI-DSS, NIST CSF, etc.)

We never collect :

  • Credit card numbers

  • Highly sensitive data without legal justification

  • Personal information without your consent

2. Use of information

Your information may be used for :

  • Responding to your requests

  • Providing and maintaining our IT and cybersecurity services

  • Communicate important updates

  • Improve the site through statistical analysis

  • Ensuring the security of your technological environments

  • Meeting our legal obligations

We never sell your personal information.

3. Sharing information

We may share certain information with :

  • Trusted technology partners (e.g. Microsoft, Datto, Sherweb, Zoho)

  • Authorized subcontractors (hosting, IT support, e-mail)

  • Competent authorities if required by law

All our partners are bound by strict security and confidentiality standards.

4. Hosting and security

Our data and systems are mainly hosted in Canada (Quebec, Ontario) in secure environments that comply with industry standards:

  • Secure servers

  • Firewall, EDR, 24/7 SOC monitoring

  • Encrypted backups

  • Rigorous access controls

  • Regular monitoring, logging and auditing

We apply technical and organizational measures to protect your information against unauthorized access.

5. Data retention

We keep information only for as long as necessary:

  • Active customers: data related to current services

  • Inactive customers: 12 to 24 months, unless otherwise required by law

  • Technical logs: in accordance with our internal policies and regulatory requirements

Data is then securely deleted or anonymized.

6. Your rights (Act 25)

You have the right to :

  • Access your personal information

  • Request correction

  • Withdraw your consent

  • Ask for your data to be deleted (unless required by law)

  • Be informed about how your data is collected and protected

To exercise these rights, please contact us at:
📧 [email protected]

7. Cookies

We use cookies to :

  • Analyze site traffic and usage

  • Improve your browsing experience

  • Ensuring site operation

You can disable cookies at any time in your browser settings.

8. External links

Our site may contain links to other sites. AIKI Secure is not responsible for the content or privacy practices of such other sites.

9. Changes to this policy

We may update this policy from time to time. Our site may contain links to other sites. AIKI Secure is not responsible for the content or privacy practices of such sites.

10. Contact

For all questions related to the protection of personal information :

📧 [email protected]
☎️ 514-939-3222
📍 Montreal, Quebec, Canada